Is Monument HIPAA Compliant?

Monument is fully HIPAA-compliant. Your information is kept confidential and is not shared with any third party without your expressed written consent.

Can I use my FSA/HSA card to cover my copay?

Yes, in most cases you can use your FSA/HSA funds to cover copays and deductibles at Monument. Generally, the only time you cannot use an FSA/HSA is when your plan only allows the use of funds for preferred in-network providers. However, if you were issued a card with a major credit card logo on it, you can use that card to pay for in or out-of-network services, as long as it’s a true medical expense. Monument is a medical expense.

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Why do I need to provide my credit card information?

Even if your insurance is in-network with Monument, there are certain scenarios in which your plan might not fully cover your care, requiring additional payment.

It’s our goal to provide as transparent pricing as possible, which is why we ask you to fill out the Insurance Information Form, and estimate plan costs and coverage on your behalf. However, there are situations where insurance providers will not cover care, such as if a deductible is not yet met, or if there is a redetermination of your benefits. We will do our best to notify you in these scenarios, and will alert you before charging your credit card.

Does my insurance plan cover therapy visits?

If your insurance plan is in-network with Monument, it’s likely that it will cover a portion of the cost of your therapy plan. The number of visits that are covered per month is dependent on your insurance plan. To determine your coverage level and the cost of your co-pay, you can fill out the Insurance Information Form. Even without insurance, Monument therapy plans are competitive with the price of many mental health copays.